Return-to-School Frequently Asked Questions & Answers

First Day of School: Tuesday, August 25, 2020

Last Updated: Dec. 11, 2020

1. I need to register a returning student for the 2020-2021 school year. How do I do this?

Returning Student Registration is now open and can be completed online. During online registration, you will be prompted to select in-person school or virtual school for each student in your household. Please click here to begin Returning Student Registration.

2. My student is new to the district and I already completed New Student Enrollment prior to Aug. 3, 2020. How do I register them for in-person school or virtual school?

Once you have added your student to your Parent Portal account, a “Registration” button will appear in the portal. When you click on this button, you will review your student’s demographic information and then you will be prompted to select a school setting for your student. If you need assistance with this process, please contact your child’s school.

3. When is the first day of school?

The first day of school is Tuesday, Aug. 25, 2020. Students attending in-person school will follow a two-week phase-in schedule. For more information, please see the Return-to-School Plan & Procedures outlined at

4. Will Melissa ISD provide technology devices for students attending virtual school and for those attending in-person school that have to learn remotely from home?

Technology devices will be issued on a case-by-case basis. Please complete a Request for Technology if your student is in need of a device.

5. What happens if there is a lab-confirmed COVID-19 case at my student’s school?

Melissa ISD will follow requirements and additional recommendations put forth by TEA in order to minimize the likelihood of the viral spread of COVID-19. These requirements fall under four focus areas: provide notice, prevent, respond, and mitigate.

In the event that a student or staff member tests positive for COVID-19:

  • The school will notify all teachers, staff, and parents/guardians of the lab-confirmed COVID-19 case.
  • The district will notify the Collin County Health Care Services of the lab-confirmed COVID-19 case.
  • Areas heavily used by the lab-confirmed individual will be closed off and disinfected, unless more than seven (7) days have passed since the person was on campus.

Linked below are Melissa ISD’s flow charts outlining protocols in response to students and employees who are lab-confirmed for COVID-19, those with COVID-19 symptoms, and those who have been in close contact with an individual lab-confirmed for COVID-19.

Protocols for Student COVID-19 Cases, Symptoms & Close Contact

Protocols for Employee COVID-19 Cases, Symptoms & Close Contact

Note: Individuals participating in UIL activities will follow the above guidelines as well as any additional requirements outlined in the 2020-2021 UIL COVID-19 Risk Mitigation Guidelines.

In addition, please see TEA’s Public Health Guidance for School Year 2020-2021 for more extensive information.

6. Will dual credit courses be offered for the 2020-2021 school year?

Yes. Dual credit courses will be offered through Collin College. Melissa High School students can take a dual credit course, no matter their school setting. If a student is taking a dual credit course, it is possible that they will have to commit to virtual school or in-person school for an entire semester (as opposed to a nine-week commitment).

Note: Dual credit courses begin on Aug. 24, 2020. The Melissa High School counseling staff will be providing additional information to students enrolled in dual credit.

7. Are assignments the same for all students?

The scope and sequence of instruction will be the same for students attending in-person school and virtual school. For virtual school, the student’s online instruction will be produced and delivered through a contracted service called Edgenuity. Online instruction will be delivered/accessed through Schoology.

8. What will the virtual school day look like?

Virtual school is an asynchronous learning environment. The student must log in to every class, and make progress in every class, every school day. The student can log in and complete assignments at any time each day.

Virtual school is designed for students to complete an entire year of instruction at home. The amount of time a student will be logged in will depend on the student’s grade level and course load. Every student’s learning pace will be different. Please follow the teacher’s guidance regarding how much work should be completed each day.

9. Will virtual students have a dedicated teacher?

Your student will be assigned a Melissa ISD teacher as a resource, but this teacher will not deliver the student’s online instruction. Your student’s Melissa ISD teacher will be available during virtual office hours to answer questions and provide support. Due to the nature of specialized content instruction at the high school level, please allow one business day for teachers to respond to inquiries.

10. Can my student attend ECSE (previously PPCD) virtually?

ECSE students can attend virtual school or in-person school. Virtual students require an Individualized Education Program (IEP) meeting. For additional information, please see the Special Education Procedures and/or contact Jennifer Clark, Director of Special Education, at

11. What device is needed for online learning?

A desktop computer, laptop, or Chromebook is preferred for online learning. There is also a Schoology app available for Apple and Android devices.

12. What happens if the internet goes out and my student(s) can’t log in to the online platform?

Asynchronous online learning allows students to log in daily and complete assignments at a time that works best for them. In the event of an internet outage that impacts your student’s online learning for an entire school day, please reach out to the school to let them know and to determine the next steps to take.

13. I am not receiving communication from my student’s school or the district. How can I be added to the distribution list?

Melissa ISD uses Remind for school-wide and district-wide communication to parents and guardians. Please read our overview of the Remind Notification System as well as the FAQs listed on that page, and if you are still not prompted to log in to Remind, please contact your student’s school for assistance.

14. My student is learning online from home and was counted absent, but they logged in and completed assignments.

Students who are learning from home via Schoology will always be marked absent for the day and the absence will be corrected the following business day, as long as the student logged in to Schoology by 11:59 p.m. To learn more and update your notification preferences for attendance alerts, visit the following web page: Student Attendance Alerts from the Parent Portal.


Disclaimer: Please be advised that conditions surrounding the coronavirus pandemic are ever-changing. Plans for the upcoming year could change at any time in accordance with local, state, and federal guidelines. The district will continue to notify families of any and all major updates that are published.

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