Frequently Asked Questions

Do I have to register for the bus every year?

Yes. Your student must be registered each school year, if they are requesting to ride the bus.

I already registered my student for school. Do I have to complete a separate registration in order for them to ride the bus?

Yes. A parent/guardian of each student requesting bus transportation must register online. For your reference, a link to the Transportation page is located under the Departments tab on the district website.

Does my child need a bus pass?

Yes. Any student attempting to ride the bus will be expected to present and scan their pass.

How do I get a bus pass?

Upon validation of the student’s transportation registration, your student will be assigned a bus route and a bus pass.

My student’s bus pass broke and/or was lost. How can I get a replacement?

Replacement badges can purchased at the front office of your student’s campus for $5.

Can my student ride the bus home with a friend?

No, unless in the case of an emergency situation. These situations must be communicated in advance and approved by the Director of Transportation.

Can my student be assigned to two bus routes at the same time?

Under special circumstances, your student can be assigned to two bus routes. However, prior approval and documentation must be on file with the Transportation Office.

What should I do if I have a concern about a situation on the bus?

Please contact the Transportation Office directly via phone or email; see the contact information at the bottom of this page. Note: The bus is an extension of the school. Issues will be evaluated first by the Director of Transportation and may also be evaluated by campus administration.


Jerad Castor

Jerad Castor
Director of Transportation

Phone 972-837-4314

Location & Contact Information

The Transportation Department is housed at the Operations Annex, located at 2502 McKinney Street.

Phone 972-837-4314
Fax 1-469-844-2057

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